a month ago
Why is this hotel not a 5 stars yet I don’t know. From the service, to the rooms, decor and amenities you will feel like you are at a 5 stars hotel in this beautiful historical place. Robert Montgomery made our check in easy and was so lovely to give us a lot of information materials about the history of the hotel. They were also kind enough to store one of our luggage till our return when we went to hawaiii and realized that we were over packaged. They have a high tea which is very charming and a fantastic happy hour with gourmet food for only $7 a dish and live music. Look no further if you want an elegant atmosphere with great service and amenities.
in the last week
Nice hotel, great staff, has an old 1940’s feel about it. Love the lobby, lots of antiques and artwork. 2nd night had an issue with the toilet getting clogged, but had barely used the toilet paper, so that was fun… Overall it was pretty pricey, but very nice hotel.
2 months ago
I’m not sure how 2/5 = an ‘okay’ rating. That’s a 40%. Because of that, I had to change my rating to a 1/5. There were a few positives. The room was spacious, and I loved being able to open up the french doors to a tiny balcony to let some fresh air come in. Aside from that, I’m very disappointed. First, my room was not very clean (especially in the bathroom). There was a buildup of residue on the shower head, and the tub portion of the shower combo smelled. Even after housekeeping came in for a clean, the smell never went away. Another issue was the terribly slow Internet. Mind you, we are paying an “amenity” fee that covers the cost of the ever-slow Internet. $20 a night for that is ridiculous. There was no choice in the matter. I tried to call downstairs several times to ask if it could be reset, but no one ever answered, except one time in which I was placed on the longest hold ever. Finally, on the day of my check out, I searched high and low for my glasses. I could not find them, and I informed the desk staff that I wasn’t leaving SD until that evening. If they could PLEASE inform the cleaning staff of this, in case they found them while I was still in the city. I didn’t hear anything. I bet the desk staff didn’t even communicate that to the housekeepers. At the very least, a simple “they could not find them” would have helped. There was nothing. The hotel was noisy – you could hear neighbors’ entire conversations, the people downstairs, the homeless outside at night, and THE LIGHT RAIL is seemingly endless. You can hear everything. Save your money and go somewhere else.